Question 1

How do I book a ride?

Accepted Answer

Open the Freedom app, enter your destination, and tap 'Find Rider'. You'll be matched with a nearby driver in seconds.

Question 2

What payment methods are accepted?

Accepted Answer

We accept MTN MoMo, Vodafone Cash, AirtelTigo Money, cash, and Visa/Mastercard.

Question 3

How do I become a Freedom driver?

Accepted Answer

Fill in the application on our Become a Driver page. You will need a Ghana Card, a motorbike or Pragya tricycle with valid registration, and a smartphone. It takes about five minutes.

Question 4

Is my package insured during delivery?

Accepted Answer

Yes, every delivery is insured against loss or damage. For higher value items, contact our support team.

Question 5

What cities does Freedom operate in?

Accepted Answer

We are recruiting riders across Ghana ahead of launch, starting in Accra. The application lists every region we are currently signing riders up in.

Question 6

How do I report a safety concern?

Accepted Answer

Use the SOS button in the app during a trip, or contact our 24/7 safety team at safety@freedomgh.com.

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